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Dec 26 2022 | by Praveen Kumar Kalbhavi

Digital Transformation - The employee experience imperative

For companies drawing up their employee-focused plans for 2023, it is important to keep in mind the changing dynamics of the employment experience. A recent study by Gallup pointed out that over  50%  of the US workforce are quiet quitters. The quiet quitting trend rose to concerning levels in 2022, and if employers do not make amendments, the coming year will be no different. Lack of engagement for employees is one side of the coin. The other side is the negative sentiments in the job market created by a wave of layoffs that happened in 2022 and surprisingly impacted some of the world’s most respected employers like Facebook, Amazon, Google, Microsoft, etc. Startups, too, were trimming staff to control costs as investors were piling on the pressure for revenue realization. 

A volatile job market, fear of recession, and lack of job security are all combined to create what may be the most historically negative mood in the world of corporate employment. So, how do enterprises empower their employees to overcome negative sentiments and prevent it from impacting their productivity and well-being? The answer may lie in digital transformation.  

Let us look at five ways in which digital transformation becomes an employee experience imperative for the coming years: 

Facilitate Change Management 

A Gartner survey found that nearly  45%  of HR leaders say that organizational change management processes often drive their employees to higher levels of fatigue and burnout. From planning for a change to selecting the right person to lead the initiative and ensuring disruption-free changes, there is a lot on the plate for enterprises to handle. Very often, poor performance in any of these areas will result in employees becoming stuck between versions of processes or workflows undergoing changes and critical deliverables getting delayed.  

By bringing onboard digital tools and platforms to handle the change, it becomes easier to build and manage a roadmap for implementing change in any process. Besides, digital transformation  enables enterprises to put up a data-driven framework that supports the transition and provides valuable insights for future change requests. Data helps record best practices and metrics, which can considerably lower the pain of future changes. 

Automated Support 

Employees often face delays or difficulties in having their support requests honored by other teams like IT, administration, or resourcing. With highly intelligent people support platforms, enterprises can automate a good majority of employee support processes, thereby providing instant and automated responses for any issues employees may face. Automated workflows and processes will also help in building an HR framework that can easily evolve over time. 

Empower Geographical Flexibility 

The COVID-19 pandemic was an eye-opener for the corporate world. It was then that leaders across the world realized that getting the job done was all that mattered, and employees could work from anywhere they felt comfortable. As the pandemic slowly faded away, some organizations, however, were quick to recall employees to their offices. For some, the decision backfired as most employees considered it better to quit than surrender their balanced work and personal lives.  

HR leaders are today trying their best to create the best mix of office and remote work policies that allow employees to have the upper hand in deciding where they want to work. Technology can jump right into the heart of this situation and help build a flexible work environment that adapts to the working styles of each employee, irrespective of where they work. In short, each employee gets a virtual office that goes with them wherever they need having all critical work resources structured, organized, and accessible at ease via their PCs or even their smartphones. 

Streamline Communication 

In the new normal of work, the core pillar of employee engagement is transparent and easy communication across all levels. With employees working remotely, digital channels can enable them to communicate and collaborate efficiently in real-time. From simple messages to large file exchanges, modern digital channels can enable frictionless and secure communication to happen between different teams. Even if an organization follows a hybrid work culture wherein some employees may choose to work out of an office while others work remotely, digital collaboration and communication platforms can help create virtual meetings between the two types of employees effortlessly.  

Enhance Engagement 

Digital channels like a company intranet modeled like a social media feed can be a central virtual hub for operating a virtual office for employees who mostly work remotely. New and innovative digital platforms that help to run contests and campaigns can help allow easy virtual participation from employees. This can, in turn, allow employers to constantly keep their workforce engaged and productive. 

Fears of an impending recession, high attrition rates, and several other challenges will continue to rock employee engagement initiatives across businesses. To successfully mitigate these challenges and drive better relations with employees, enterprises must turn towards building more user-friendly and highly intuitive digital workspace solutions. This is where a trusted partner like Novigo can help make a difference faster. Get in touch with us  to know more.

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